Websites

FormStep: Create dynamic, data driven HTML forms with the click of your mouse. Add workflow to enable collaborative processes. Download collected data for further analysis. No programming required.

Big Webmaster Directory: CGI Scripts, Books, Tutorials, Programming, and webmaster tools

Business Owners' Idea Cafe: The Small Business Gathering Place, serves up "A Fun Approach to Serious Business" with hearty advice on how to start, finance and run a small business. Cyberschmooz Forums give virtual peer feedback on business ideas and questions. Free advice from experts, plus stress-busting fun diversions.

Call Center Learning Center: The most comprehensive index on the web for contact centers.

Gil Gordon Associates: Consolidates a wide variety of information from around the world, and from many different perspectives, on the subjects of telecommuting, teleworking, the virtual office, and related topics.

Joshua Feinberg's Small Biz Tech Talk: Save money on your small business computer support costs with Joshua's free weekly Tips e-mail newsletter. Subscribe at http://www.smallbiztechtalk.com.

ITtoolbox Knowledge Management Knowledge Base: ITtoolbox Knowledge Management Knowledge Base Description- Content, community, and service for Knowledge Management professionals. Providing technical discussion, job postings, an integrated directory, news, and much more.

Add live chat for help/support to your site only for $8.99: CRM solution for live chat providing live help & support for sales and support response, real time visitor monitoring, proactive chat invitation, hits counter, operator multiple chat, chat transfer.

Manage Better! using ManagementToolbox: Management Toolbox, Inc. is dedicated to providing convenient, accessible and rigorous tools to assist managers in their jobs. At present this is a combination of management survey tools and online management references.

ScriptSearch.com: CGI scripts organized by programming language and type of utility. Links to remotely hosted service, books, source code and other resources.

SD Times: The industry newspaper of record for software development managers.

SkillSoft: Provides strategic learning solutions that help enterprises achieve tangible business results, such as increasing speed and effectiveness of business execution, driving revenues and reducing costs.

Smallbusinesstown: The central hub of a network of small business sites, Smallbusinesstown is committed to developing and publishing usable, educational and inspirational media to help entrepreneurs succeed at business.

Smallbiztechnology.com: A media company helping small-medium sized businesses strategically use technology to grow their businesses. We provide news, articles, discussion boards, resources, analysis & events for the owners of small-medium sized businesses.

Software-Engineer.org: This website is dedicated to free information sharing between software engineers (i.e. professionals, faculty members and students).

Software Market Solution: A resource for software marketers.

Quality Digest Online: Your source for quality news, tips, techniques, provocative articles and the home of the only FREE, searchable ISO 9000 and QS-9000 registered company database.

Webmaster Tools Central: A webmaster's directory of 1300+ tools and services to help build, promote, improve and maintain websites. Website graphics, java, editors, ASP, DHTML, online tools, PHP, flash, utilities, promotion, visual basic, tutorials, VRML, websites, XML and much more.

Articles

How to Lead Now: Getting Extraordinary Performance When You Can't Pay for It

Buckman Laboratories: In The Know: Case study about knowledge sharing

She's a Paper Tiger: Is your office a mess? Is your company cluttered? Then don't mourn, organize! Barbara Hemphill teaches companies and their executives how to do more with less paper.

Books

First, Break All the Rules: What the World's Greatest Managers Do Differently: Authors outline "four keys" to becoming an excellent manager: Finding the right fit for employees, focusing on strengths of employees, defining the right results, and selecting staff for talent--not just knowledge and skills. First, Break All the Rules offers specific techniques for helping people perform better on the job.

The Five Dysfunctions of a Team: A Leadership Fable: Written as a fable of a woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team. The author concludes with explicit instructions for overcoming the human behavioral tendencies that he says corrupt teams - absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results.

Great Meetings!: How to Facilitate Like a Pro: Great Meetings! is a user-friendly resource book designed to help meeting leaders, facilitators, and participants understand the important steps for planning and facilitating a great meeting. It is also a useful text for facilitation and meeting management training.

If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice: The authors, heads of the American Productivity and Quality Center, focus on the notion of internal best practices, discussing the barriers to internal knowledge transfer and offering detailed recommendations for overcoming these barriers. Of particular value is their Knowledge Management Assessment Tool (KMAT), a device to help organizations assess their strengths and weaknesses in managing internal knowledge.

Virtual Teams That Work: Creating Conditions for Virtual Team Effectiveness: Offers a much-needed, comprehensive guidebook for business leaders and managers who want to create the organizational conditions that will help virtual teams thrive.

The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action: An exploration of why knowledge of what needs to be done frequently fails to result in action or behavior consistent with that knowledge. The authors describe the most common obstacles to action---such as fear and inertia---and profile successful companies that overcome them.

Peopleware : Productive Projects and Teams: Asserts that most software development projects fail because of failures within the team running them. This strikingly clear, direct book is written for software development-team leaders and managers, but it's filled with enough commonsense wisdom to appeal to anyone working in technology.

The New Why Teams Don't Work: What Goes Wrong and How to Make It Right: A handbook for team members and team leaders to maintain the highest possible level of team intelligence the skills, attitudes, and emotional flexibility to get the most out of a teams inherent differences.